Terms of Service | Cncartbuy

These Terms of Service (“Terms”) govern your use of cncartbuy.com (the “Website”) and the services provided by Cncartbuy (“Cncartbuy”, “we”, “us” or “our”). By creating an account, placing an order, submitting an inquiry or otherwise using the Website, you agree to these Terms, our Privacy Policy, Refund and Returns Policy, Shipping and Compensation Policy and Prohibited Items Policy, which form part of these Terms. If you do not agree, please do not use the Website.

If you use the Website on behalf of a business, you confirm that you are authorised to accept these Terms for that business, and “you” includes that business.

1. Our services

Cncartbuy helps businesses and individual buyers source and ship products from China and from local warehouses abroad. Our services include:

Shop: products held in stock at partner warehouses in the United States, Canada, the United Kingdom and Germany, shipped locally within the country of each warehouse.
Buy for You: a buying-agent service. You give us a product link from Taobao, Tmall, 1688 or another platform, and we buy the product on your behalf, receive it at our Guangzhou warehouse, inspect and photograph it, and ship it to you once you confirm it.
Forwarding: you buy goods yourself from sellers in China and send them to our Guangzhou warehouse; we receive, consolidate and ship them internationally.
Warehouse services: receiving, basic inspection, photography, storage, consolidation and packing at our Guangzhou warehouse, with optional extra services.
Shipping Calculator: estimates for shipping parcels from China.
Get a Quote: inquiries and quotes for products, sourcing requests and corporate forwarding.

We may change, add or withdraw features from time to time.

2. Eligibility and accounts

You must be able to form a legally binding contract to use our services.
You can browse prices, use the Shipping Calculator and submit inquiries without an account. To place orders or use forwarding or warehouse services, you must register with a verified email address.
You must give accurate, complete information and keep it up to date, including your name, contact details and delivery addresses.
You are responsible for keeping your password confidential and for all activity on your account. Tell us promptly through the Contact page on our website if you suspect unauthorised use.
Your Cncartbuy account is separate from accounts on any other website, including websites operated by our partners.

3. Product information

Shop products are published only after review. We try to describe products accurately, but images, descriptions and specifications may vary slightly from the actual product.
For Buy for You, product titles, images, descriptions and prices are provided by third-party platforms and sellers. They are shown for reference, and the actual goods prevail. Please check our inspection photos before confirming each item.
Shop products are sold only to delivery addresses in the country of the warehouse that holds the stock. Products that cannot be sold to the country of your delivery address cannot be checked out. You can remove them from your cart or convert them into an inquiry, and our team will suggest alternatives where possible.

4. Prices, fees and quotes

Shop prices are shown on the product page.
Buy for You prices are taken from the source platform when you place your order. If the seller changes the price before we buy, we contact you to confirm first. You pay the product price, domestic shipping within China where applicable and our service fee in a first payment. International shipping, optional services and optional insurance are paid in a second payment when your parcel is packed.
Buy for You service fee: we do not add a mark-up to the product price. Our service fee is a percentage of the order value: currently 15% for orders of USD 50 or less, 10% for orders over USD 50 and under USD 200, and 6% for orders of USD 200 or more. The fee covers purchasing, basic inspection, free storage, consolidation and customer service. The exact fee for your order is shown before you pay.
Forwarding: we charge no service fee and add no mark-up. You pay only the international shipping cost and any optional services you choose.
Optional services: extra photos currently cost US$0.75 (CNY 5) per request and priority handling US$1.50 (CNY 10) per order. Reinforced packaging and storage at our Guangzhou warehouse are free. Shipping insurance is optional and priced according to the value of the goods insured; the premium is shown before you pay.
Quotes: prices quoted in response to an inquiry are valid until the date shown on the quote (“Valid until”). If you accept a quote within that period, we create an order at the quoted price. Expired quotes cannot be accepted, but you can ask us for a new one.
Shipping estimates on product pages and in the Shipping Calculator are estimates. The final shipping cost is based on the packed weight and dimensions of your parcel and the shipping method agreed with our customer service team.
Currencies: you can view prices and pay in USD, GBP, EUR, JPY or CAD. Some fees are set in Chinese yuan (CNY) or US dollars and converted into your display currency at the current exchange rate. Amounts are rounded to two decimal places, or to whole units for JPY.
Changes: fees and rates listed in these Terms and our policies are our current rates and may be updated. The rates that apply to your order are those shown when you pay.
Errors: if a price is clearly wrong because of a technical or human error, we may cancel the affected order and refund any amount paid, even after confirming it.

5. Payment

We accept credit and debit cards, a range of online payment and digital wallet options, and offline bank (wire) transfer. The options available for your order are shown at checkout.
Card and wallet payments are processed by third-party payment processors.
For wire transfers, please include the payment reference shown at checkout and upload your transfer receipt. Your order is processed only after our team has confirmed that the funds have arrived. You are responsible for bank charges on your side.
Unpaid orders, including wire transfers that do not arrive in time, are cancelled automatically after the payment time limit shown at checkout.
You can top up and pay from your Cncartbuy wallet balance, and refunds may be paid to it.
Some services involve more than one payment, for example a Buy for You order followed by payment for international shipping.
Before checkout you must accept these Terms, the Refund and Returns Policy and the Shipping and Compensation Policy.

6. Buy for You and Forwarding

You authorise us to purchase goods on your behalf, receive them at our Guangzhou warehouse and ship them to you according to your instructions.
When Buy for You goods arrive, we inspect and photograph them. You decide whether to keep or reject each item. Rejected items are not shipped and are refunded as described in our Refund and Returns Policy; the service fee is not refunded.
For Forwarding, you must forecast your parcels with accurate tracking numbers, item names, quantities, declared values and goods types, and confirm that they contain no prohibited items. Parcels we cannot match to an account are held as unclaimed parcels; you can claim one by submitting a claim request with proof of purchase.
Buy for You items you have confirmed and forwarded parcels cannot be returned. See our Refund and Returns Policy.
You can combine items from different orders and services into one parcel. There is no limit on the number or weight of items in a consolidated parcel. Our customer service team will discuss the shipping method with you, such as air or sea, before the parcel is packed and charged.
We are not the seller of goods bought through Buy for You or sent to us for forwarding. Your rights regarding the goods themselves lie against the original seller. We are responsible for performing our own services with reasonable care and skill.

7. Shipping, customs and taxes

Shipping is governed by our Shipping and Compensation Policy. Delivery times shown on the Website are estimates only.
You must provide, or confirm, accurate customs declaration information for parcels shipped from China, including item descriptions, quantities and values. Making a false declaration is your responsibility and may lead to delays, seizure or penalties.
Import duties, taxes and customs charges may apply in the destination country. Unless they are charged at checkout, they are your responsibility.
You are responsible for making sure the goods you buy or ship may be lawfully imported into and used in the destination country.

8. Prohibited items and acceptable use

You must not buy or ship any item listed in our Prohibited Items Policy or prohibited by law. You also must not:

use the Website for any unlawful, fraudulent or misleading purpose;
infringe anyone’s intellectual property or other rights;
scrape, copy or bulk-export prices or content by automated means, or overload, probe or bypass our security, rate limits or CAPTCHA checks;
upload files that contain malware or unlawful content;
open accounts using false information or to evade a suspension; or
harass our staff, partners or other users.

We may refuse, cancel or suspend orders, inquiries, parcels and accounts that break these Terms. Prohibited items found at our warehouse are not shipped, as described in our Prohibited Items Policy.

9. Inquiries and communications

Inquiry threads, quotes and messages are available in My inquiries in your account or, for guests, through secure links sent by email. Secure links expire after 30 days, and you can request a new one through Find my inquiry in the Website footer.
By submitting an inquiry or creating an account, you agree to receive service messages about your orders and inquiries. Marketing emails are sent only if you opt in, and you can unsubscribe at any time.

10. Intellectual property

The Website, its design, text, graphics, logos, software and the selection and arrangement of its content belong to us or our licensors. You may use the Website only for its intended purpose. Third-party trademarks shown on the Website belong to their owners.

11. Third-party services

The Website relies on third-party platforms, suppliers, warehouses, carriers and payment processors. We are not responsible for the content of third-party websites or for the acts and omissions of third parties beyond our reasonable control, but we will help you pursue any issue that arises with them in connection with our services.

12. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, or for fraud.
Our liability for parcels lost or damaged in international transit is set out in our Shipping and Compensation Policy.
Subject to the points above, we are not liable for indirect or consequential losses, or for loss of profit, revenue, business, goodwill or data.
Subject to the points above, our total liability arising from any order is limited to the amount you paid us for that order.
We are not liable for delays or failures caused by events beyond our reasonable control, such as natural disasters, epidemics, war, strikes, government or customs action, carrier disruption, or failures of third-party systems.
If you are a consumer, these limitations do not affect your statutory rights.

13. Indemnity

If you are a business customer, you agree to compensate us for losses, penalties and reasonable costs we incur because of goods you supply or ship that are prohibited, unlawful or incorrectly declared, or because of your breach of these Terms or infringement of a third party’s rights.

14. Suspension and termination

You can close your account at any time from your account settings or by contacting us. We may suspend or close your account if you break these Terms, if we are required to by law, or to protect our users or business. Orders already paid for will be completed or refunded in line with our policies. Sections that by their nature should continue, including those on payment, liability and intellectual property, survive termination.

15. Complaints and disputes

If you have a problem, please contact us first through the Contact page on our website or through Request after-sales on your order, so we can try to resolve it. If you pay by card or an online payment service, please give us a chance to resolve the issue before opening a chargeback or dispute. If you are a consumer, you may also have the right to use the dispute resolution procedures and courts of the country where you live, and nothing in these Terms takes away the protection of the mandatory laws of that country.

16. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date shows when they last changed. Changes apply to orders placed after the update. If we make material changes, we will notify registered users by email or through a notice on the Website.

17. General

If any part of these Terms is found to be unenforceable, the rest remains in effect. Our failure to enforce a right does not waive it. You may not transfer your rights under these Terms without our consent. These Terms, together with the policies referred to above, are the entire agreement between you and us about your use of the Website. If these Terms are translated, the English version prevails to the extent permitted by law.

18. Contact us

If you have questions about these Terms, please contact us through the Contact page on our website.